The coordination of company's needs with the provided IT services is the trigger for a professional IT process controlling. Its realisation should include mutually agreed service contracts, defined key performance indicators and their implementations by means of a management cockpit or a balanced score card concept. If these factors are comprehensively considered, an integrated controlling of the IT services is enabled.

We give assistance with:

• potential analysis and opinion-forming
• conception and realisation of controlling instruments
• intriduction of service agreements
• definition of key performance indicators